
Perfect Service
Enterprise's development is inseparable from the market continues to expand, excellent product quality, integrity of the marketing idea of reciprocity, improve the comprehensive service network is the key to stabilize the market.On the market keep rational understanding and objective analysis, the stability of the integration of market resources, the implementation of a healthy market competition, open up new markets.Our production and R & D team increasingly strong no matter where, to enjoy good faith to really reach the acme of perfection, the service.
Reciprocity principle
Do customer service every time when you help the customer's favor, the customer will feel themselves should do something, when you do what concessions to customer requirements, customers will feel your heart seems to have owed, improve your relationship, had made the next business possible.This is called reciprocity principle.
Commitment and inertia principle
It refers to people of the past have done a strong coherence requirement, want to maintain all the old form, using commitment to expand the concept.So customers and promised to do, like this can lock the old customer.
Social identity principles
Do a good job in every customer service, will be latent with powerful subconscious influence called social identity principles.
Similar identification
Regardless of whether a customer from the occupation, there are potential new clients expansion, if today's customer is a doctor, in the use of this product, or accept such services, to promote the nurses, nurses can also accept.If a lawyer with the product, then to other lawyers and promote the sales of this product, other lawyers will also accept, this is called a similar identity.
The user's testimony
It is also encouraging the customers to purchase products is one of the factors, using once bought our products, or the use of our products, with some of their testimony, tell our customers, this also is influence customer purchase decision method.
Love principle
After-sale service For example, a cosmetic, a certain star in, so I want to use it, because I like the stars; the star wear what kind of clothes, I want to buy what kind of clothes, a lot of promotional advertising, are looking for some celebrities, namely in applying this principle to stimulate customer favorite, take action.
The principle of friendship
The customer presents potential customers than new customers more advantageous, because of its success probability is a new customer is 15 times, an excellent sales staff, he will know in the training of his old customers, at the same time he also continued to develop his new customers, new customers development source, the best way is by old customer.And this old customers introduced, is that people in the use of principle of friendship.
Our after sale service is the aim of every good customer service, timely, prompt, accurate solution to the problem. |